FREE SHIPPING ON ORDERS OVER $100

Frequently Asked Questions (FAQs)

Orders & Products

How do I place an order?

Simply browse our collection of Address Signs, choose your preferred design, customize your details (if applicable), and click Add to Cart. Follow the checkout process to complete your purchase securely.

Can I customize my address sign?

Absolutely! Most of our address signs can be personalized with your house number, family name, or color preference. Please review the product description for available customization options before ordering.

Can I preview my custom design before it’s made?

Yes. For personalized orders, we can send a digital preview or mockup upon request before production begins. Please contact us within 24 hours after placing your order.

Shipping & Delivery

How long does it take to process my order?

Orders are typically processed within 1–2 business days after payment confirmation.

What are your delivery times?

  • Standard Shipping: 3–7 business days (free).

  • Expedited Shipping: 2–3 business days ($9 USD).

Which shipping carriers do you use?

We work with trusted carriers, including USPS, UPS, FedEx, and DHL, depending on your location and shipping option.

How can I track my order?

Once your order ships, you’ll receive a confirmation email with a tracking number. You can also track your shipment anytime on our Track Your Order page.

Returns & Refunds

What is your return policy?

We accept returns on non-customized items within 45 days of delivery, as long as the product is unused and in its original condition.
Custom-made items are non-refundable, except in cases of damage or manufacturing defects.

How do I request a return or replacement?

Contact us at support@housenumbersus.com with your order number, a photo of the issue, and a brief explanation. We’ll review and respond within 1–2 business days.

When will I receive my refund?

Approved refunds are typically processed within 3–5 business days to your original payment method.

Customization & Product Details

What materials do you use for your address signs?

We use high-quality metal, wood, acrylic, and composite materials that are durable and weather-resistant for long-term outdoor use.

Can I request a custom size or layout?

Yes! We can accommodate special sizing or layout requests depending on the design. Please email us before placing your order to confirm feasibility.

Will the colors look exactly like the photos?

We do our best to display accurate colors, but slight variations may occur due to monitor settings or material texture.

Payments & Security

What payment methods do you accept?

We accept PayPal, Stripe, and major credit cards (Visa, MasterCard, American Express, Discover, JCB).

Is my payment information secure?

Yes - all transactions are processed through PCI-compliant, encrypted payment gateways. We never store your full credit card details.

Warranty & Support

Do your products come with a warranty?

Yes, all HouseNumbersUs products come with a 6 months limited warranty covering manufacturing defects or material faults.

How can I contact customer support?

You can reach us anytime at:
📧 support@housenumbersus.com
🕓 Monday–Friday, 10 AM – 6 PM (CST).

General Information

Where are you located?

Our business operates in the U.S., serving customers nationwide and internationally through our online store.

Do you offer bulk or wholesale orders?

Yes. For corporate, hotel, or community orders, please contact us directly for volume pricing and customization options.

Our Promise

At HouseNumbersUs, our goal is to make your shopping experience smooth, transparent, and enjoyable — from customization to delivery.
If you ever need help, our friendly support team is just an email away!