Effective Date: October 07 2025
Store Name: HouseNumbersUs

Thank you for choosing HouseNumbersUs! We’re dedicated to providing a seamless and reliable shipping experience for every customer. Please review the details of our order processing and delivery services below.

1. Order Processing Time

• Order cut-off time: 03:00 PM (GMT-06:00) Central Standard Time – Chicago.

• Orders are processed within 1–2 business days (excluding weekends and public holidays) after your purchase is confirmed.

• Each order is carefully inspected, packaged, and prepared before shipment to ensure your Address Sign arrives in perfect condition.

2. Delivery Options

• Standard Shipping: Delivered within 3–7 business days — free of charge.

• Expedited Shipping: Delivered within 2–3 business days — $9 USD flat fee.

3. Shipping Carriers

We partner with trusted national and international carriers, including USPS, UPS, FedEx, and DHL, to ensure fast and secure delivery.
The carrier will be selected automatically based on your shipping address and chosen delivery method.

4. Shipping Confirmation & Tracking

• Once your order ships, you will receive a shipping confirmation email containing your tracking number.

• You can monitor your shipment’s progress directly on the carrier’s website using your tracking number.

5. Checking Order Status

• Log in to your HouseNumbersUs account to view your order history and current order status.

• You may also use the tracking number provided to check estimated delivery dates in real time.

6. Missing or Incorrect Items

If you receive an incomplete or incorrect order, please contact our customer service team immediately at support@housenumbersus.com.
We will promptly investigate the issue and provide a replacement or refund as appropriate.

7. Delivery Timeframe Commitment

We understand the importance of timely delivery.
Thanks to our streamlined fulfillment process, most orders arrive within one week from the purchase date.

8. Lost or Damaged Packages

• If your package arrives damaged, please contact us within 7 days of delivery with photos of the packaging and item.

• If your package is lost in transit, we’ll work with the carrier to resolve the issue as quickly as possible.

• HouseNumbersUs is not responsible for delivery delays or losses caused by incorrect addresses provided by customers.

9. Customer Support

If you have questions or concerns about your order or shipping status, we’re happy to help!

Address: 840 Barley Ct Apt 6, Tupelo, MS 38801-6911, United States
Email: support@housenumbersus.com
Business Hours: Mon–Sat, 10 AM – 6 PM (CST).